Compliants

At SMITH BILBROUGH & Co. we take all complaints very seriously and each is dealt with according to our strict complaints procedures by senior management.

If you would like to make a complaint about any service or product then please get in touch with the complaints department in the first instance. We aim to resolve all matters swiftly in house. 

You can write to :

 

We ask that in the first instance you address your complaint to the CEO of Smith Bilbrough & Co. Ltd:

Paolo Santamaria
Smith Bilbrough & Co. Ltd
20 St Dunstan’s Hill
London EC3R 8AG
United Kingdom
T: +44 20 337 1066
E: paolo.santamaria@sbi.uk.com

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Once we have received your complaint, you will receive an acknowledgement within 5 working day.

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Should you not be satisfied by our final response, you may be entitled to refer your complaint to the FOS for its consideration. Where you wish to do so, you should do so within 6 months from the date the final response was issued as your complaint may otherwise be time-barred under the FOS's rules. The Ombudsman can be contacted at the following address:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London E14 9SR
United Kingdom
T: 0300 123 9123 (UK only)

T: +44 20 7964 0500 (outside UK)
E: complaint.info@financial-ombudsman.org.uk
W: financial-ombudsman.org.uk

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Lloyd’s Customers

If your business has been placed through Lloyds and you are not entirely satisfied with the outcome you receive, you can also contact the complaints department at Lloyds using the following details 

Call on 0207 327 5693 or email Lloyd’s at complaints@lloyds.com